SUPPORT

Get connected.
Stay in control.

Create a private workspace on the sign-in page, or accept an invitation to an existing one. A new workspace has no machines. For licensing or incident help, contact Hostwatch support.

01 / IOS

Install the native app

Open your TestFlight invitation on an iPhone or iPad running iOS/iPadOS 16 or later. Install Hostwatch and sign in with your account and its HTTPS control-plane address.

Already signed in on the website? Open Organization → Account security → Sign in on iPhone or iPad. Scan its QR in the app, compare the six-digit number and approve on the website. You can also sign in with a registered passkey.

02 / FIRST MACHINE

Pair your own agent

Open Connect & help, name the server and create its installation command. Run it over your own SSH session; it installs the Hostwatch Go agent and sets up HTTPS. Then choose Verify and connect. The machine appears only when that agent accepts the key and its TLS certificate validates.

Joining a workspace or using the same company name never grants access to another machine. Private VPN addresses need an approved route before pairing.

03 / WEBSITE

Approve web sign-in

On the website choose “Use signed-in iPhone”. In the app open More → Account security → Approve a sign-in, scan the code, compare the six-digit number and approve with Face ID or the device passcode.

A website sign-in QR needs an app that is already authenticated. Pairing expires after two minutes.

04 / TROUBLESHOOT

Missing host data

Confirm the intended node is selected and online in both the website and app. Refresh after updating TestFlight. When reporting a problem, include the app version, node name and time. Do not send passwords or unredacted secrets.

05 / ACCOUNT

Access and privacy

Your workspace owner controls membership and roles. Request account deletion or data access from that owner or support.